Shipping and Returns
Free UK Shipping
All UK orders have free shipping, and are shipped from our Sheffield storage unit. A tracking number will be sent out to you after your order is shipped and you’ll receive automatic shipping updates via email or SMS.
International Shipping
With a range of clients worldwide, we offer a safe and reliable international delivery service. Contact me at juliangreenstudio@gmail.com and we will provide you a custom quote tailored to your order and shipping address. We use generally use DHL express and always try to find the fastest and most affordable service for you. Items are professionally packaged wish cushioning to ensure safe delivery and clients are provided with a package tracking number to track your order. We manage all import processes, however any additional payment that may occur for tax and duties is the responsibility of the buyer.
Packaging
All items are professionally wrapped and protected with bubble wrap and cushioning so that they arrive safely. We aim to reuse packaging as much as we can to minimize waste and reduce our environmental impact.
Returns
We offer items in excellent condition, however they are antique and vintage items, which show signs of age. We endeavour to describe and/or photograph any defects they may show. Please do not hesitate to request more photos or ask us for more information. We want you to be perfectly happy with your purchase, however we understand that sometimes you wish to return your purchase. Simply contact us within 14 days from delivery to initiate a return. The customer bears return shipping charges and is responsible for any loss or damage that could happen to the item prior to its receipt at our premises. Refunds will be processed within 5 working days of receipt. Initial shipping charges cannot be refunded but if the cancellation occurs before the order is shipped, its amount and shipping will be entirely refunded to you.